At PQ99 Responsible Gaming — Keep the Fun, Keep the Control

Responsible gaming means enjoying gaming consciously, with a clear understanding of your own limits and means. At PQ99, we believe gaming is entertainment — just like watching a film or spending time with friends. It should never become a life goal or a source of income.

Millions of people in Bangladesh play online games every day. Most play for fun and stay within their limits. But for a small number of players, responsible gaming can become a challenge — and recognizing that is the first step.

At PQ99, our members' mental and financial wellbeing always comes before gaming profits. That's why we've built a set of tools and guidelines to help you stay in control.

It's not always easy to notice when gaming is becoming too much. A few honest questions to yourself can make it clear. Read through the questions below and answer them truthfully.

Remember, responsible gaming does not mean giving up gaming altogether. It means understanding your own situation and enjoying it in a healthy way. pq99 is always here for you.

At PQ99, you can set your own daily, weekly, or monthly betting limits. Once a limit is active, it cannot be easily changed — so there's no room for impulsive overspending.

• Limit reductions take effect immediately.
• Increasing your limit requires a 7-day "Cooling Period" to prevent impulsive decisions.
• Once self-exclusion is active, limits cannot be changed during that period.
• Setting limits is completely free and can be done at any time.

If you feel you need to step away from gaming for a while or long-term, self-exclusion is the most effective option. It allows you to close your account for a set period or permanently.

Steps to Activate Self-Exclusion:

You don't have to quit entirely to take a break. A "Cooling Off" period lets you step back temporarily — whether you're feeling stressed, not in the right headspace, or simply need some breathing room. This tool is here for exactly those moments.

• 24-Hour Break: Suspend your account for one day at any time.
• 48-Hour Break: Take two days to clear your head.
• Weekly Break: Pause gaming for an entire week.
• No notifications or offers are sent during your break period.
• Your account will not be reactivated automatically before the break period ends.

Sometimes a friend or family member may be struggling with a gaming problem without even realizing it themselves. If you're concerned about someone, there are a few signs to watch for.

• Spending less time with family and being on the phone most of the time.
• Mentioning financial difficulties but avoiding explaining why.
• Feeling irritable, having sudden mood swings, or feeling low.
• Losing focus on work or studies.
• Staying up late and having trouble sleeping.

Asking for help isn't a sign of weakness — it takes real courage. The pq99 support team is available 24/7, every day of the week. Don't hesitate to talk to us about gaming concerns or anything else on your mind.

• Live Chat: Get instant support from any page on the site.
• Email: Write to [email protected] and expect a reply within 24 hours.
• All communications are completely confidential — no one will know.
• You can speak in Bangla — no language barrier.