PQ99's Privacy Policy — Your Data is Secure

PQ99 is one of Bangladesh's most trusted online gaming platforms. We place the highest importance on our members' privacy. This Privacy Policy explains what information PQ99 collects from its users, how that information is used, and the steps we take to keep your data safe.

By registering on PQ99 or using the site, you agree to this Privacy Policy. If you disagree with any part of this policy, please refrain from using the platform and contact our support team.

PQ99 reserves the right to update this policy. Members will be informed before any significant changes take effect. You can check the "Last Updated" date at the top of the page to see when the policy was last revised.

PQ99 collects certain information to deliver its services. This data falls into two main categories — information you provide directly and information collected automatically.

• Information you provide during registration is collected directly.
• Payment details are collected at the time of deposit or withdrawal.
• A copy of a government-issued ID may be requested as part of the KYC process.
• Certain technical data is collected automatically while you play.
• A record of any conversation with customer support is kept on file.

PQ99 uses collected data only for specified purposes. We never use your information for unrelated activities or sell it to third parties.

• Account management: Your information is used to create, verify, and manage your account.
• Payment Processing: Financial information is used to process deposits and withdrawals successfully.
• Security assurance: Data is analyzed to detect and prevent fraudulent activity.
• Improving your gaming experience: Your data is used to recommend games suited to your preferences and to improve the platform.
• Customer Support: Your information is used to resolve any issues you encounter as quickly as possible.
• Legal obligations: Certain information may be used to fulfill requests from government or regulatory authorities.
• Promotions & Bonuses: Your data is used to send you relevant offers and bonuses (you may opt out at any time).

PQ99 never sells your personal information. However, there are specific circumstances where sharing certain data may be necessary.

• Payment Partners: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• Technology Service Provider: Server hosting, data analytics, and game software providers receive limited data under contractual agreement.
• Legal authorities: Information may be disclosed to government authorities under a court order or as required by law.
• Fraud Prevention Organizations: Information may be shared with relevant authorities to detect money laundering or suspicious activity.

PQ99 uses industry-standard security technology to protect your data. Our servers are secured with top-tier firewalls and encryption.

• All data is stored and transmitted using 256-bit SSL encryption.
• Passwords are never stored in plain text — they are always hashed.
• Our servers are monitored around the clock, 24/7.
• Regular security audits and penetration testing are conducted.
• No unauthorized staff will have access to your account information.
• Data retention period: Account data is retained for 5 years after account closure (as required by law).

PQ99 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.

• Essential cookies: These cookies are essential for maintaining your login session and keeping your account secure.
• Performance cookies: Used to analyze site speed and performance.
• Preference cookies: Used to remember your language preference and site settings.
• Analytics Cookies: Helps us understand user behavior and improve the site.

You can disable cookies at any time through your browser settings. Please note that doing so may affect certain features of the site.

As a PQ99 member, you have several important rights regarding your personal information. Contact our support team to exercise any of these rights.

• Right to Know: You may request a summary of what information we hold about you.
• Right to Rectification: You may request the correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Data Portability: You may request your data in a readable format.
• Right to object: You may object to your information being used for marketing purposes.

PQ99 is strictly an adults-only platform. No one under the age of 18 is permitted to use it, and we do not knowingly collect data from minors.

• Age verification is carried out at the time of registration.
• Any data found to have been collected from a minor will be deleted immediately.
• If parents suspect their child has created an account, please contact support immediately.

Some third-party games and services are available on the PQ99 platform. These may have their own privacy policies that differ from PQ99's.

• We recommend reviewing the privacy policy of any third-party service before using it.
• PQ99 is not responsible for how third-party services handle your data.
• Payment gateways (bKash, Nagad) operate under their own security standards.

PQ99 may update this Privacy Policy as needed. Members will be notified of any significant changes.

• Updated policies take effect from the date of publication.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Previous versions of the policy will be kept in the archive.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our support team. We're always here to help.