PQ99 FAQ — All Your
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Each mobile number can only be used to create one PQ99 account. Creating multiple accounts violates our policy and may result in suspension. For security purposes, every member must maintain a single account only.

After logging in, you can update your name, email, and bank details from your profile settings. To change your mobile number, please contact our support team, as it is tied to identity verification.

On the Login Page Go to the login page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Verify the OTP and set a new password. The entire process takes no more than 30 seconds.

Account verification is typically completed within 1 to 24 hours. For faster verification, submit clear, accurate information along with a scanned copy of your national ID. Processing may take a little longer during peak times.

The minimum deposit on PQ99 is just 100 BDT. Even at this amount, you can enjoy all available games. Note that minimum deposit requirements may vary for different bonus offers — On the Promotions Page View Details.

Deposits are usually credited instantly. If there's a delay, please wait 30 minutes. If the issue persists, contact our support team with a screenshot or transaction ID and we'll resolve it promptly.

PQ99 does not charge any deposit fees. However, your payment provider (such as bKash or Nagad) may apply their own transaction charges. For the best experience, send directly through your mobile banking app.

The minimum withdrawal amount on PQ99 is 500 BDT. The maximum withdrawal limit is determined by your account level and verification status. For more details, Withdrawal Page here.

Common reasons for a rejected withdrawal: incomplete account verification, unmet bonus wagering requirements, or incorrect bank details. Contact support to find out why your withdrawal was rejected, then resolve the issue and resubmit.

Yes, but winnings from bonuses are subject to wagering requirements before they can be withdrawn. Each bonus has its own wagering conditions, which are listed on the Promotions Page. Once the requirements are met, you can withdraw your funds directly.

Most bonuses are credited to your account automatically. Some require a promo code to claim. For deposit bonuses, simply depositing the specified amount will activate the bonus.

Bonus validity varies by type. Welcome bonuses are generally valid for 7 days, daily bonuses for 24 hours, and special promotion bonuses until a specified date. Make sure to use your bonus before it expires.

To download the PQ99 app, on the Download page Available for both Android and iOS. Installation is quick and completely free. You'll also get access to exclusive app-only bonuses when you play on mobile.

If you lose connection mid-game, the game will automatically pause. When you reconnect, it will resume from where you left off. Your placed bets remain safe and no funds will be lost. For the best experience, use a stable internet connection.

The PQ99 app runs on Android 6.0 and above, and iOS 12 and above. On older devices, you can access PQ99 directly through your browser. For more information, App Page here.

If you suspect unauthorized access, change your password immediately and notify our support team so your account can be temporarily locked. Never share your password or OTP with anyone. Always use the official PQ99 site.

PQ99 is committed to responsible gaming. We offer deposit limits, game session limits, and cool-off periods. You also have the option to voluntarily suspend your account if needed. To learn more, Responsible Gaming Page here.

No. PQ99 is strictly for users aged 18 and above. Age is verified during registration, and any account found to belong to a minor is closed immediately. Parents are encouraged to enable parental controls on their children's devices.